Property maintenance, with a record behind every job
One contractor across the building, its water systems and its grounds — with the same record and the same evidence standard applied to all of it.
Wathiq maintains villas, apartments, shared facilities and grounds for property owners, landlords, property managers and owners' associations. Requests come from owners, occupants, agents or associations; a verified technician attends; the job is closed against photographic evidence and a sign-off held permanently on the unit's record.
What we do
Reactive maintenance
- Plumbing, electrical, air-conditioning, joinery, painting, general repairs
- Emergency attendance
- Defect rectification and snag close-out
- End-of-tenancy turnaround
Water storage & treatment
- Tank cleaning, disinfection and inspection
- Filtration, softeners, reverse osmosis, UV sterilisers
- Pressure, flow and dissolved-solids readings logged every visit
Planned preventative maintenance
- Asset registers and condition capture
- AC, plumbing and electrical servicing programmes
- Compliance calendars and recurrence analysis
- Quarterly condition reporting
Grounds, planting & greenery
- Grounds maintenance contracts and irrigation checks
- Gardens, lawns and amenity planting
- Roof gardens, terraces and façade greening
How a job runs
1 Request logged against a specific unit · 2 Triage by trade and priority, checked against your approval threshold · 3 Allocation to the right trade on proximity and rating · 4 Attendance confirmed with the occupant, arrival and departure recorded · 5 Evidence before-and-after photographs, parts, labour time, cause of failure · 6 Record filed to the unit's permanent history and rated.
Service standards
| Priority | Typical scope | Acknowledge | Attend |
|---|---|---|---|
| Emergency | Active leak, total power loss, sewage backflow, unit not securable | 30 minutes | 4 hours |
| Urgent | No air-conditioning, no hot water, partial power loss, blocked drain | 2 hours | Same day |
| Routine | Minor plumbing, fittings, joinery, touch-up painting | 4 hours | 3 working days |
| Scheduled | Servicing, tank cleaning, grounds visits, inspections, turnaround | 4 hours | Booked window |
Targets are contractual, measured against the record, and reported monthly with response performance, first-visit completion, recurrence, cost against your approval threshold, and occupant ratings.
Commercial models
01 · Per job
Each job quoted before execution and approved by you. No work carried out that you have not authorised.
02 · Annual maintenance contract
Fixed monthly fee per unit or site covering planned servicing and grounds, plus reactive call-outs to an agreed cap.
03 · Managed portfolio
Coordination fee for a building or association, with specialist works passed through at cost against documented quotations.
04 · Works package
A defined scope priced as a package — turnarounds, snagging, refurbishment or repainting — quoted per unit.
We do not earn on the value of parts or the volume of call-outs. Where a unit generates repeated visits, the record shows the pattern and a planned remedy is quoted.
Mobilisation and your right to exit
The mobilisation programme runs over thirty days, with the asset-survey programme scaled to the size and complexity of the property: portfolio load, rules of engagement, asset and condition survey, then service commencement. At the thirty-day review you may terminate without a notice period or termination fee, subject to the agreement, and we export your records to you. The mobilisation and asset-survey charge is non-refundable, as that work is done and its output is yours.
Next step
Send us a unit schedule for one property. We will return a mobilisation proposal with the planned services calendar, the monthly fee and the response targets we are prepared to contract against. The full capability statement is available in English and Arabic.